Ars Technica has a nice writeup about “Dropped DSL and missing e-mail: two tales of moving woes.” I think one of the authors sums up technical support for any company perfectly:
If there were any doubts that Verizon has helpful dedicated people, this experience put them to rest. Unfortunately, I know that I’ll never encounter any of them the next time that I have a problem that requires me to dial in to the standard tech support line.
I rarely encounter competent technical support, whether it is at Embarq/CenturyLink, AT&T, Comcast, Time Warner, or Apple. What should take five minutes regularly takes multiple calls and even more tech support agents. On occasion, I do get someone helpful, but it is unfortunately not the norm.